Privacy Policy

1. About iQLync

iQLync is an enterprise communication platform designed to centralize internal and external business communication. It’s a centralized, intelligent, and scalable business communication platform that combines WhatsApp integration, AI-powered intent detection, automated routing, conversations, ownership, and administrative control. The platform improves customer engagement, streamlines internal operations, and enables organizations to manage external stakeholder interactions efficiently while maintaining complete visibility and auditability.

This Privacy Policy applies to information processed through iQLync and its associated services.

2. How information is used

Information processed through iQLync may be used to provide and operate the platform, authenticate users, enable internal and external communication, facilitate customer and vendor interactions, provide WhatsApp capabilities, enable CRM/ERP/ticketing integrations, support AI-powered features, maintain communication records, improve reliability, provide support, protect platform security, and meet applicable legal requirements.

3. Internal Communication

iQLync enables organizations to create controlled communication environments for employees and departments through direct messages, department-based conversations, and group chats. Access may be controlled through organizational roles and permissions.

4. WhatsApp Communication

Where WhatsApp integration is enabled, iQLync may facilitate communication between authorized business users and customers or vendors through the organization's configured WhatsApp service. Organizations are responsible for ensuring that their use of WhatsApp and customer information complies with applicable laws and regulations.

5. Role-Based Access Control

iQLync supports role-based access controls to help organizations manage access to business communication and information. Access may depend on user role, department, organizational permissions, system configuration, and administrative controls.

6. Data Security

We take reasonable technical and organizational measures to protect information processed through iQLync against unauthorized access, alteration, disclosure, loss, or misuse. Measures may include authentication controls, role-based access controls, access management, secure communication mechanisms, system monitoring, logging, and administrative security controls.
No digital system can be guaranteed to be completely secure. Users should protect their credentials and access information.

7. Data Sharing

iQLync does not sell personal information for advertising purposes.
Information may be shared or processed when necessary to provide iQLync services, operate authorized integrations, provide technical infrastructure or support, comply with applicable law, protect platform security, or respond to lawful requests. Third-party services may process information where necessary to provide the relevant service or integration.

8. Data Retention

Information may be retained as necessary to provide services, maintain business and communication records, meet contractual obligations, resolve disputes, comply with legal requirements, and maintain security or operational records.
Specific retention periods may depend on organizational configuration, contractual requirements, and applicable laws.

9. Cookies and Technical Information

Our website or services may collect technical information required for security, functionality, performance, and service operation, including IP address, browser type, device information, operating system, login activity, usage information, and error or diagnostic information.
Where cookies or similar technologies are used, they may support functionality, security, preferences, and service performance.

10. Business Customers and Organizations

iQLync is primarily designed for organizations and businesses. Organizations may determine which users can access the platform, what information they can access, their departments, available features, and how business communication is managed.
Users may need to contact their organization regarding questions about information handled within the organization's iQLync environment

11. Your Privacy Rights

Depending on applicable law, individuals may have rights including access to personal information, correction of inaccurate information, deletion where legally applicable, restriction of certain processing, withdrawal of consent where applicable, and submission of privacy-related complaints.
Requests may be subject to applicable legal and contractual requirements.

12. Children's Privacy

iQLync is intended primarily for business and organizational use and is not directed toward children. We do not knowingly seek to collect personal information from children where such collection is prohibited by applicable law.

13. International Data Transfers

Depending on infrastructure, integrations, and services used by an organization, information may be processed or stored in countries other than the country where the user or organization is located. Where applicable, appropriate safeguards will be considered in accordance with relevant data-protection requirements.

14. Third-Party Services and Integrations

iQLync may integrate with third-party services selected and authorized by organizations. These may include Identity Providers, CRM, ERP, ticketing, messaging, hosting, analytics, or other business systems. Information shared with an integrated service is governed by the integration configuration and, where applicable, the third party's privacy policy and terms.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our services, technology, applicable laws, privacy practices, or security processes. The updated version will be published on this page with a revised Last Updated date.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of personal information, please contact us:

iQLync
Company: iQSys Tech Pvt. Ltd.
Address: Office 410, Gera Imperium Alpha, Grant Road, Kharadi, Pune 411014
Email: business@iqsys.in
Website: www.iqlync.ai