Terms & Conditions

1. Introduction and Acceptance

These Terms and Conditions ("Terms") govern access to and use of the iQLync platform, website, applications, software, and related services ("Services").

By accessing, registering for, or using iQLync, you agree to be bound by these Terms. If you are using iQLync on behalf of an organization, you represent that you are authorized to accept these Terms on that organization's behalf.

If you do not agree with these Terms, you should not access or use the Services.

2. Description of the Services

iQLync is an enterprise communication platform designed to centralize internal and external business communication.

Depending on the plan and configuration selected, the Services may include:

• Internal direct and group messaging
• Department-based communication
• Customer and vendor communication
• File and media sharing
• WhatsApp integration
• CRM, ERP, and ticketing integrations
• Role-based access controls
• Communication logging and monitoring
• AI Agent functionality
• Intent Detection
• Sentiment Analysis

Features may vary depending on the subscription plan, configuration, and services purchased by the customer.

3. Account Registration and Access

Customers and authorized users may be required to create an account or be invited by an organization's administrator.

You are responsible for:

• Providing accurate and current account information
• Maintaining the confidentiality of login credentials
• Preventing unauthorized access to your account
• Ensuring that users accessing the Services are properly authorized
• Promptly notifying iQLync of suspected unauthorized access or security incidents

Organizations are responsible for managing their users, roles, permissions, and access to the Services.

4. Organizational Accounts

Where iQLync is provided to an organization, the organization may act as the account administrator and may control user access, departments, permissions, integrations, and other platform settings.

The organization is responsible for ensuring that its employees, contractors, customers, and other authorized users comply with these Terms and applicable laws.

5. Acceptable Use

You agree to use iQLync only for lawful business and communication purposes.

You must not:

• Use the Services for unlawful, fraudulent, abusive, or harmful activities
• Attempt to gain unauthorized access to the Services or another user's account
• Circumvent security, authentication, or access controls
• Introduce malicious software, code, or other harmful content
• Interfere with the operation or availability of the Services
• Use the Services to transmit content that violates applicable laws
• Impersonate another person or organization
• Use the Services to infringe intellectual property, privacy, or other rights
• Use the Services in a manner that could damage iQLync or its infrastructure

iQLync may restrict or suspend access where reasonably necessary to protect the Services, users, or other parties.

6. Customer Content and Communications

Customers and authorized users may submit, transmit, store, or share messages, files, media, business records, and other information through the Services ("Customer Content").

Customers retain responsibility for the legality, accuracy, and appropriateness of Customer Content.

By using the Services, you authorize iQLync to process Customer Content only as reasonably necessary to provide, maintain, secure, support, and improve the Services, subject to applicable agreements and the iQLync Privacy Policy.

7. AI-Powered Features

Certain iQLync features use artificial intelligence, including AI Agent, Intent Detection, and Sentiment Analysis.

AI-generated or AI-assisted outputs may not always be accurate, complete, or suitable for a particular business decision. Customers are responsible for reviewing AI-assisted outputs where appropriate and for determining whether such outputs are suitable for their intended use.

Customers should not rely solely on AI-generated information where human review or professional judgment is required.

Use of AI features may be subject to additional usage limits, configuration requirements, or charges depending on the applicable plan.

8. Third-Party Integrations

iQLync may support integrations with third-party services, including WhatsApp, CRM systems, ERP systems, ticketing systems, and other business applications.

Third-party integrations may be subject to separate terms, policies, fees, technical requirements, and availability conditions imposed by the relevant provider.

iQLync is not responsible for changes, interruptions, limitations, or policies imposed by third-party services. Customers are responsible for ensuring that their use of third-party integrations complies with the applicable provider's terms and legal requirements.

9. Subscription Plans and Fees

Access to certain iQLync Services may require a paid subscription.

Subscription fees, included users, departments, features, usage limits, implementation charges, and other commercial terms will be specified in the applicable pricing or order documentation.

Unless otherwise agreed in writing:

• Subscription fees are payable according to the selected billing arrangement
• Additional users, departments, integrations, or services may incur additional charges
• Taxes and applicable government charges may be payable by the customer
• Failure to make required payments may result in restriction or suspension of Services

Pricing and plan details may be updated from time to time. Changes to an existing subscription will be handled in accordance with the applicable commercial agreement.

10. Implementation and Onboarding

Certain customers may receive implementation or onboarding services, which may include configuration, user onboarding, department setup, WhatsApp API setup, AI training, workflow configuration, ERP integration, and go-live support.

Implementation scope, timelines, responsibilities, and fees may vary by customer and will be determined through the applicable proposal, order form, or agreement.

Customers are responsible for providing accurate information and reasonable cooperation required for implementation.

11. Intellectual Property

The iQLync platform, including its software, interface, design, features, documentation, trademarks, logos, and underlying technology, is owned by or licensed to iQLync and is protected by applicable intellectual property laws.

Except for the limited rights expressly granted under these Terms, no ownership rights are transferred to you.

You may not copy, modify, distribute, sell, lease, reverse engineer, decompile, or create derivative works from the Services except where expressly permitted by applicable law or written authorization.

12. Customer Intellectual Property

Customers retain ownership of their Customer Content and other intellectual property submitted to the Services.

Customers grant iQLync the limited rights necessary to host, process, transmit, display, and otherwise handle Customer Content solely for providing and operating the Services, subject to applicable agreements and the Privacy Policy.

13. Privacy and Data Protection

iQLync's handling of personal information is described in the iQLync Privacy Policy.

Customers are responsible for ensuring that their use of the Services, including collection and communication of personal information, complies with applicable privacy and data-protection laws.

Where required, the parties may enter into additional data-processing or privacy agreements.

14. Security

iQLync maintains reasonable technical and organizational measures designed to protect the Services and information processed through them.

However, no internet-based service or electronic transmission can be guaranteed to be completely secure.

Customers are responsible for maintaining appropriate security practices, including protecting credentials, managing user access, and configuring permissions appropriately.

15. Service Availability and Changes

iQLync will use reasonable efforts to maintain the availability and functionality of the Services.

The Services may occasionally be unavailable due to maintenance, upgrades, technical issues, security incidents, third-party dependencies, or circumstances beyond iQLync's reasonable control.

iQLync may modify, update, add, or remove features from the Services from time to time. Material changes may be communicated where appropriate.

16. Suspension and Termination

iQLync may suspend or restrict access to the Services where reasonably necessary, including in cases of:

• Violation of these Terms
• Non-payment of applicable fees
• Suspected unauthorized access or security threats
• Illegal or harmful use
• Conduct that may adversely affect the Services or other users

Customers may terminate their use of the Services in accordance with their applicable subscription or commercial agreement.

Upon termination, access to the Services may cease and handling of Customer Content will be subject to the applicable agreement, retention requirements, and law.

17. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Services are provided on an "as available" and "as is" basis.

iQLync does not guarantee that:

• The Services will always be uninterrupted or error-free
• All features will be available at all times
• AI-generated outputs will always be accurate or complete
• The Services will satisfy every specific business requirement
• Third-party integrations will always remain available or unchanged

Nothing in these Terms excludes any warranty or right that cannot legally be excluded.

18. Limitation of Liability

To the maximum extent permitted by applicable law, iQLync will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, business opportunities, goodwill, or data arising from or relating to use of the Services.

Any limitation of liability will be subject to applicable law and, where applicable, the terms of the customer's commercial agreement with iQLync.

19. Indemnification

To the extent permitted by applicable law, the customer agrees to defend, indemnify, and hold harmless iQLync and its applicable personnel from claims, losses, liabilities, damages, and expenses arising from the customer's or its users' unlawful use of the Services, violation of these Terms, or infringement of third-party rights.

This provision may be subject to any separately negotiated commercial agreement.

20. Confidentiality

Each party may receive confidential business or technical information from the other party in connection with the Services.

The receiving party should use reasonable measures to protect confidential information and use it only for purposes related to the applicable business relationship, subject to applicable agreements and legal obligations.

21. Force Majeure

iQLync will not be responsible for delays or failures caused by circumstances beyond its reasonable control, including natural disasters, internet or telecommunications failures, power failures, government actions, labor disruptions, cyber incidents, third-party service failures, or other events that could not reasonably be prevented or avoided.

22. Governing Law and Dispute Resolution

These Terms will be governed by the laws applicable to the legal entity providing the iQLync Services, unless otherwise specified in a written agreement with the customer.

Any dispute arising from or relating to these Terms will be addressed through the dispute-resolution process agreed between the parties or, where no such process exists, through the courts or competent authorities having applicable jurisdiction.

23. Changes to These Terms

iQLync may update these Terms from time to time to reflect changes in the Services, business practices, technology, or applicable legal requirements.

Updated Terms will be published through the applicable iQLync website or service. Continued use of the Services after the effective date of updated Terms may constitute acceptance of the revised Terms, where permitted by applicable law.

24. Contact Information

For questions regarding these Terms and Conditions, please contact:

iQLync

Company: iQSys Tech Pvt. Ltd.

Address: Office 409/410, Gera Imperium Alpha, Grant Road, Kharadi, Pune 411014

Email : business@iqsys.in

Website : https://www.iqlync.ai